However, the lesser-known fact is that RPA also supports multiple office tasks such as onboarding, staff selection, payroll, training, health, and safety. RPA in retail supports various activities such as inventory, supply chain, returns processing, invoice and contract management, and store planning management. Anything (such as RPA in retail) that can improve these costs or optimize the costing of a product in between this transition can also improve the retailers’ profit margins. Retail is the concluding step of a complex supply chain with several additional costs that keep adding at every stage. But how does it help specifically in the retail sector? Let’s find out. There are many benefits of RPA in business. So, how can a retailer (including small-time retailers) tackle the challenge of competing with large corporations with increasing production costs and customer expectations? Robotic Process Automation (RPA) is your answer. Hence, reducing human intervention and human error in an online sales business will give the brand a competitive advantage. Moreover, it is expected that by 2023 online sales will account for a quarter of the overall retail industry. To put this in perspective, retail sales have declined by 3% from 2019 to 2020, but e-commerce sales increased by more than 27% in the same period, according to eMarketer.

Customers expect a faster shopping experience with an uncompromising attitude towards error. That is particularly true in the retail industry. As the world shifts to the era of Industry 4.0, Robotic Process Automation (RPA) is gaining momentum across all sectors, mainly because companies have begun to realize the importance of automating a process, and increasing efficiency has become second nature.

Online retail use case diagram